Privacy Policy
Last updated: 11 August 2026
Act Right Electrical & Air Conditioning respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our business, website, advertising or services.
1. Information We Collect
We may collect personal information including:
• Your name
• Phone number
• Email address
• Suburb, address or service location
• Details about the electrical or air conditioning services you are interested in
• Information you provide when requesting a quote or making an enquiry
• Information provided through our website, Facebook, Instagram, Meta lead forms, Google advertising or other online platforms
• Information relating to quotes, bookings, invoices and services we provide to you
2. How We Collect Your Information
We may collect personal information when you:
• Submit an enquiry through our website
• Submit a Facebook or Instagram lead form
• Contact us by phone, SMS, email or social media
• Request or accept a quote
• Book electrical or air conditioning work
• Become a customer of Act Right Electrical & Air Conditioning
Some third-party services and advertising platforms may also provide information to us when you interact with our advertising or submit an enquiry.
3. How We Use Your Information
We may use your personal information to:
• Respond to your enquiry
• Contact you regarding an electrical or air conditioning quote
• Recommend suitable products or services
• Arrange and manage bookings
• Prepare quotes and invoices
• Provide electrical and air conditioning services
• Provide customer service and follow-up communication
• Improve our services, website and advertising
• Send relevant service, promotional or marketing communications where permitted
You may ask us to stop sending marketing communications at any time.
4. Sharing Your Information
We do not sell or rent your personal information.
We may disclose personal information to service providers where reasonably necessary to operate our business. These may include website hosting providers, accounting and invoicing software, email or communication providers, advertising platforms and other technology providers.
We may also disclose information where required or authorised by law.
5. Facebook, Instagram and Meta Lead Forms
When you submit your information through a Facebook or Instagram advertisement or Meta lead form, the information you provide may be supplied to Act Right Electrical & Air Conditioning so that we can respond to your enquiry.
Meta also processes information in accordance with its own privacy policies and terms. We encourage you to review the privacy information provided by Meta if you would like further information about how Meta handles your data.
6. Website and Advertising
Our website and advertising services may use cookies, analytics tools, advertising technologies or similar technologies to understand website usage, measure advertising performance and improve our marketing.
These services may be provided by third parties such as Google and Meta.
You can control or disable cookies through your browser settings, although some website functionality may be affected.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through systems and service providers used to operate our business.
8. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
9. Privacy Enquiries
If you have a question or concern about this Privacy Policy or how we handle your personal information, please contact:
Act Right Electrical & Air Conditioning
Sunshine Coast, Queensland, Australia
Email: [email protected]
Phone: 0431 588 808
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations. The latest version will be published on this website.
